Thanks for taking the time to reply. Given I don't know who you actually are or the circumstances for which you were banned, other than your original mention indicating you were banned for simply requesting a refund, which would not be something we'd ban you over, so there must be more to that story. You can only get banned basically for two reasons, repeated threatening or abusive emails or more commonly opening up a dispute. The latter costs of us heavy unrecoverable fees. So we really don't want you as a customer if you buy an items for $17.50 which cost us over $100 in fees as that would be bad for business. If you were banned for that reason you also were likely offered the opportunity to reimburse us for the fees you cost us, but it makes no sense to keep a customer that costs you money.
In addition, the real problem is generally a customers failure to read. When you enter our site you agree to our terms of service, which is common for all businesses. One of those terms is that you will read the links that appear at the top of EVERY page of our website. These would be the ones that also have flashing animated arrows pointing to those links with the following statement under them.
ALL CUSTOMERS PLEASE NOTE:
ROCKIN-ROXANNE OFFERS EXCEPTIONAL CUSTOMER SERVICE. TO ENSURE YOUR PURCHASING EXPERIENCE IS ALWAYS A SMOOTH AND PLEASANT ONE, ALL OF THE LINKS ABOVE ARE REQUIRED READING FOR ALL CUSTOMERS BEFORE MAKING A PURCHASE. THESE LINKS WILL GENERALLY ADDRESS ANY QUESTION OR CONCERN YOU MAY HAVE BEFORE AND AFTER MAKING A PURCHASE FROM HOW TO PURCHASE, PRICING, HOW OUR DOWNLOADS WORK, WHAT TO DO IF YOU HAVE NOT RECEIVED AN ORDER AND MORE.ROCKIN-ROXANNE IS NOT RESPONSIBLE FOR ANY ISSUE THAT MAY ARISE DUE TO THE CUSTOMERS FAILURE TO HAVE READ THROUGH AND FOLLOW ANY AND ALL INSTRUCTIONS AND POLICES FOUND WITHIN THESE VERY IMPORTANT LINKS.
I don't know how to make this any more clear than it is currently stated on our website and generally ALL problems arise from a customers failure to have read these links and once they don't and have a problem, the story is almost always the same, something is special about them that our terms of service do not apply to them. It's almost always a customer who wants things on the cheap and demands special treatment and takes zero responsibility for having failed to follow some pretty well published policies.
I might also add that the most common problem from not reading those links is purchasing an item via PayPal, which does not allow for items containing nudity to be purchased using PayPal via download and therefore these videos can only be bought on DVD using PayPal. So they basically buy a DVD when they wanted a download and then have a meltdown over it. That's PayPal's policy, not ours. And even if you didn't read the links on the top of every page, we address this not only in the links at the top of every page, but also in a link directly under EVERY video on our website and on the very PayPal button you click on to make the purchase. So you have to miss THREE notices to screw this up. On average only one customer in every 1000 gets banned, which is about 1 tenth of one percent of our customers who simply will not read and then act out on their own failure. We can easily absorb the loss of these customers.
So if your suggestion is that it would be better in the long run to take on $100 or more losses on a customers single $17.50 purchase, I have to respectfully disagree with you.
If your experience that got you banned was something different than what I just described feel free to let me know and I'll be happy to go back and review it.
Roxanne
